Refund policy

30-Day Issue Resolution

We have a 30-day resolution policy, which means you have 30 days after receiving your item to report a problem such as a damaged, misprinted, or incorrect item.

Because all products are made to order, we do not accept physical returns. Instead, our team will review your case and offer a replacement or refund when applicable.

If your order has not arrived within 30 days of shipment, please contact us — we’ll investigate with our fulfillment partners and, if confirmed lost, issue a replacement or refund.

How to Report an Issue

Please contact us at support@boardingvibes.com and include:

• Your order number
• Photos showing the issue (front, back, or packaging if damaged)

Once reviewed, we’ll notify you if your request has been approved and issue a replacement or refund accordingly.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right. You do not need to send the item back.

Exceptions / Non-returnable Items

Since our products are custom printed to order, we cannot offer refunds or exchanges for:

• Orders with incorrect size, color, or design chosen by the buyer
• Change of mind or buyer’s remorse after printing
• Sale items or gift cards

Please check product details and sizing charts carefully before placing your order.

Refunds

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or credit-card provider to process and post the refund.

Exchanges

Because we do not handle physical returns, exchanges are processed only by reordering the correct item after a refund or replacement is approved.

Contact

For any return or refund question, please contact us at support@boardingvibes.com. We’ll respond within 24–48 hours.